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Service Commitments & Standards in Tax Administration - Quality Service Questionnaire

The Ministry of Revenue is committed to providing you with high quality service. Your feedback is important to us and will assist us in improving our customer service. Responses will be compiled and included in an annual report on our achievement of Service Commitments and Standards in Tax Administration. All responses will be handled in a confidential manner.

When you have completed the questionnaire, select the "Send the Comment" button at the end of the survey to submit.













  5. Staff were:
    1. Respectful:







    2. Knowledgeable and competent







    3. Easy to understand







    4. Courteous







    5. Professional







    6. Helpful







    7. The tax implications of my situation were clearly explained to me.







    8. I was informed of everything I had to do to get the service/product.







    9. I feel confident that my privacy was fully protected.







    10. I was treated fairly.







    11. Staff went the extra mile to make sure I got what I needed.







    12. Forms were easy to understand and fill out.







    13. Available tax bulletins, notices and publications provided good general guidance.







    14. It was easy to find what I was looking for on the Ministry's Internet site.







    15. The Internet site had the information I needed







    I was given the option of meeting with someone to discuss my tax situation.

    I was advised of the complaint resolution process and provided instructions on the next steps

    If assistance was not available, I was advised when to expect a response.







  7. Overall satisfaction









  8. In the end, did you receive the service / product you needed?









Thank you.

Thank you for your feedback. It can help to ensure that we are achieving our goal of applying tax laws with fairness and courtesy. For more information on the Ministry of Revenue's Service Commitments and Standards in Tax Administration, please visit us at www.rev.gov.on.ca/engagementsnormes or email us at service.standards@ontario.ca