SERVICE COMMITMENTS & STANDARDS IN TAX ADMINISTRATION BROCHURE

Impartial and Professional Service
We will provide impartial, professional and courteous service and provide a means for you to hold us accountable for the services we provide. We will be pleased to deal with you or your authorized representative.
Privacy and Confidentiality
We will keep your tax returns and other information secure and confidential.
Accessible Information
We will offer clear, understandable and current tax information and will make this information available to you through various media.
Assistance
We will provide timely, accurate responses to questions and requests for tax information. We will explain to you the tax implications of your current tax situation and if you seek to learn more about your liability and how it is determined, offer you the option of meeting with us.
Reliable Written Information
We will provide written information that you can rely on.
Education
We will provide education and information programs on specific tax issues.
Voluntary Disclosure
We will allow you to voluntarily disclose your tax situation without incurring a penalty or being prosecuted for tax violations under certain conditions.

Government Common Services Standards
We will meet the Ontario Public Service common service standards for telephone, mail, walk-in service, and also for customer feedback/complaint resolution.
Core Business Service Standards
We will establish standards and provide a high level of service in all of our core tax administration business areas, including but not limited to, registrations, taxroll update, account adjustments, audit and collections.
Objections and Appeals
We will advise you of how to file an objection and an appeal within the specified time periods, if you disagree with a tax decision.
Refunds
We will provide you with a timely refund or equivalent credit for all overpayment of taxes, provided that you do not owe money under another provincial tax statute.

We want to hear from you! We value your input on how we can continue to meet taxpayer needs and improve our services. For complete details on our Service Commitments and Standards, please visit our website. Also, if you have had an interaction with tax administration, we invite you to complete the Quality Service Questionnaire on our website. Your feedback can help to ensure that we are achieving our goal of applying tax laws with fairness and courtesy.

About Revenue