Our help files explain how to access and use the forms and publications available on our website. This help file includes information about:
Ordering
You can download and print copies of our forms and publications, or you can obtain printed copies in one of the following ways:
- By telephone
From anywhere in Canada and the United States, call 1 866 ONT-TAXS (1 866 668-8297) from Monday to Friday 8:30 a.m. to 5:00 p.m. (ET).
For TTY (Teletypewriter) service, call 1 800 263-7776 (Canada only).
- Online
Visit the Publications Ontario site and explore their catalogue of holdings.
- In Person
- Ontario Government Bookstore in Toronto and Ottawa.
- Some publications are also available from certain university and college bookstores. Contact your local university or college bookstore for more information.
- Your local Ministry of Revenue tax office.
Forms only available in paper format
Some forms (including returns) are not available on our website because they are printed with account-specific information. Since the ministry's high-speed processing equipment is unable to read reproduced, downloaded or generic returns, we request that employers contact the ministry so that we may issue a new return with your pre-printed information. For a list of Ministry of Revenue tax offices, please check the blue pages of your telephone directory, or visit our website.
General information
All forms on our website are available in Portable Document Format (.pdf). This means that if you have Adobe Acrobat Reader software you will be able to view, print, or download these documents.
The Reader is available free from the Adobe website.
If you have any difficulty downloading the Reader, the Adobe site also offers customer support.
View and print
Once the Reader is installed on your computer, follow the hyperlink for the PDF version of the document. For Publications, this link will be on the title bar of the page using the words 'Download PDF'. Forms will be identified by the PDF icon beside the title.
Before printing, check the form's page size: some of them should be printed on legal-size paper (8.5" x 14"). The Adobe Reader indicates the page size -- along with the number of pages — in the lower left-hand corner of your screen.
Once you've completed a form on-screen and verified its page size, select "File" and then "Print" in the Reader's menu.
- This brings you to the print dialog box.
- To change the paper size, click on "Setup" in the print dialog box.
- To make the proper adjustments:
- In Adobe Reader 4.05, the "Fit to page" check box must be selected.
- In Adobe Reader 5.0, the "Shrink oversized pages to paper size" and "Auto-rotate and center pages" check boxes must be selected.
- In Adobe Reader 6.0, the "Shrink large pages" drop down and "Auto-rotate and center pages" check box must be selected.
- In Adobe Reader 7.0, the "Reduce to printer margins" drop down and "Auto-rotate and center pages" check box must be selected.
Troubleshooting
If you have tried to access a .pdf form or publication (i.e., the link you followed had .pdf at the end of it) and it did not open, ensure you have Adobe Acrobat Reader installed on your computer. If this software is not installed on your computer, read the general information section to find out how to get a free copy.
If you use Adobe Acrobat Reader and you're having problems viewing, printing, or downloading .pdf files, you should modify your Reader preferences.
Note:
By removing the Web browser integration, you will no longer be able to link from your document to other items on the Internet. You will still be able to follow the internal document links.
